Store Policy

Welcome to Timeless Culture. We appreciate your support and want to ensure you have a smooth shopping experience. Please review our store policies before placing your order.

Order Processing

All orders are processed within 2–4 business days, not including weekends or holidays. You’ll receive a tracking number once your order has shipped. We do not ship on Sundays or during holidays.

Shipping

Standard and express shipping options are available at checkout.
Delivery timeframes are estimated and may vary during high-volume periods.
Timeless Culture is not responsible for delays caused by shipping carriers or customs.

You can view our full Shipping Policy here.

Returns & Exchanges

Due to the limited nature of our collections, all sales are final.
We do not offer returns or exchanges unless the item you received is damaged or defective.

If there is an issue with your order, contact us within 3 days of delivery at [insert email] with your order number and photos of the issue.

Store Credit

If your return is approved for a damaged item, you will receive store credit only. No refunds will be issued. Store credit will be sent via digital gift card and does not expire.

Order Issues

Please double-check your shipping address before completing your order. We are not responsible for packages sent to incorrect or incomplete addresses.
If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly.