We believe great service is part of great design.
Find quick answers to your most common questions below, from order tracking to shipping details. If you need personalized support, our team is here to help.
Contact us directly at support@timelessindy.com — we typically respond within 1–2 business days.
Orders & Shipping
When will my order ship?
Orders are processed within 2–4 business days (Monday–Friday, excluding holidays). You'll receive a tracking number via email once your order ships.
How long does shipping take?
Standard U.S. shipping takes 3–7 business days. Express shipping options are available at checkout. Delivery times may vary during high-volume periods.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, email us immediately at support@timelessindy.com. We’ll do our best, but we can’t guarantee changes once your order is being processed.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Returns & Exchanges
What is the return policy?
For purchases made on or after September 9, 2026, request an exchange or store credit for eligible items within 14 calendar days of delivery, pickup, or in-store purchase. Items must be unworn, unwashed, unaltered, with original tags and proof of purchase. Email support@timelessindy.com before returning anything. Customers pay shipping for preference returns and exchanges; there is no restocking fee. Final-sale exclusions apply. See the full return policy for all conditions and earlier purchases.
What if I received the wrong item or something arrived damaged?
Email support@timelessindy.com promptly with your order number and photos of the issue. For a confirmed damaged, defective, or incorrect item, we cover necessary return shipping and offer a replacement or refund. Please wait for return instructions before mailing the item.
Do you offer refunds?
Eligible change-of-mind or fit returns receive an exchange or store credit, rather than a refund to the original payment method, except where required by law. For a confirmed damaged, defective, or incorrect item, we offer a replacement or refund and cover necessary return shipping. See our full return policy.
Tracking & Delivery
My package says delivered, but I haven’t received it. What should I do?
Please check with neighbors or your local carrier first. If you still haven’t located it, contact the shipping carrier directly. Timeless Culture is not responsible for lost or stolen packages once marked as delivered.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.
General Questions
Do you restock sold-out items?
Some of our pieces are limited releases. If an item is marked “sold out,” it may not return. Follow us on Instagram and sign up for email alerts to stay updated on future drops.
Do you offer in-store pickup?
Local pickup is available for eligible orders when the pickup option appears at checkout. Select the Timeless Culture location and wait for your ready-for-pickup notification before visiting.
Pickup location: 6216 Carrollton Ave., Indianapolis, IN 46220. Check the flagship page for store hours. Questions? Contact support@timelessindy.com.